Over 50 years storing people treasured belongings

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Customer Reviews

Yorkshire’s favourite storage company

Average Customer Rating


Independent Service Rating based on 519 verified reviews.

Brilliant experience will definitely recommend and use again

Brilliant overall experience will definitely recommend and use again

Valerie Dyson - 3 day(s) ago

Friendly, Prompt and Efficient.

Extremely efficient and prompt service. Lee and Conner were very helpful and the job was completed without a hitch. I would recommend them and definitely use the service again. Thanks.

Thomas Parker - 7 day(s) ago

Excellent from the moment you walk through the door!!

This is an impressive facility which is extremely well-managed. Colette and Tina are marvellous with the customers explaining procedures clearly and with patience. We would recommend this company without hesitation.

Janette Arundel - 7 day(s) ago

Would recommend to anyone

Professional and friendly service Efficient and nice staff Reliable They moved me twice and stored my house contents

Jackie Armitage - 13 day(s) ago

Excellent customer service.

Excellent customer service, informative and helpful. The storage unit is great and very convenient.

Caroline Bellini - 14 day(s) ago


100% Kat was absolutely fabulous. Reasonable price and great storage facility

Samantha Fenn - 14 day(s) ago

Thanks for working really hard to get me moved. Friendly guys who worked their socks off from start to finish, always with a smile. No hesitation in recommending their services.

17 day(s) ago

Brilliant service The guy that looked after me was above and beyond fantastic guy. Lad with the Beard.

Craig Sutcliffe - 17 day(s) ago

Excellent customer support online, by phone and in person.

17 day(s) ago

Friendly, helpful answered all our questions and gave us some good advice

David Brown - 24 day(s) ago

Very friendly professional service, easy set up and all my questions answered. I left feeling totally confident that my things were in good safe hands. Thanks Natasha for your patience and making this easy to do. I highly recommend McCarthy's to anyone needing storage.

Laura - 25 day(s) ago


Quality of staff OUTSTANDING. Really good quality units and overall easy to get what we need. Nothing was too much for the team and the follow up service was really strong

25 day(s) ago


Good facility with reasonable pricing and helpful staff.

30 day(s) ago

Would deffo recommend, been brilliant. Dead clean, security is great and brillant service throughout. Proper good team, cheers Kat and Raj.

George McGregor - 1 month(s) ago

Everyone has been amazing during some of the most stressful weeks of our lives!! Polite, efficient and understanding, it's made us feel a lot better about things knowing our belongings were safe. Mainly dealt with Cat, but everyone was brilliant!! Would definitely recommend McCarthy's Huddersfield!!!

Katie Smith - 1 month(s) ago

An easy and hassle-free process with moving my belongings into storage. Sarah was so lovely and helpful throughout the entire process!

Anoushka - 1 month(s) ago

Excellent service

Excellent service, especially the guy on reception

Gary McDonald - 1 month(s) ago

Great storage services

Fantastic customer service from beginning to end. Really simple to set up and very clear information given. They will also help you select the right size unit for you, looking at space and cost. They are very very flexible with timescales on units, and usually have offers on rates for different timescales which suit you. You can email or call, they are really friendly and there is no sales pitch. Larger units can often be taken, so I'd recommend you contact in advance if that's what you require. If, like me, you cannot visualise the different size units, if you pop in they have a unit in reception all measured up, which really helps you find the right size for you. They sell everything for packing and padlocks for units, if required. The unit itself is accessible 24/7, you are set up with a passcode for the keypad on the gate and the doors to the building. I highly recommend.

Alison Davany - 1 month(s) ago

Very easy to work with, staff good, had no problems at all.

Derek Fisher - 1 month(s) ago

First class self storage

Excellent facilities and very helpful and professional team

Anthony Smith - 1 month(s) ago

Excellent customer service

Colette has been a star, guided me through everything and nothing was too much trouble. Also took an interest in myself, never just felt like just another customer. Excellent customer service and would definitely recommend.

1 month(s) ago

Exactly what I was hoping for

It was very easy to arrange the storage, with clear and prompt communication throughout. I was confident my things were safe and secure.

1 month(s) ago

Great staff and clean safe units good price

Mr Thomas Norton - 1 month(s) ago

Very helpful staff very good service I recommend this company

Went out of their way to find the right storage size for me, explained the full procedure very well. Paperwork was quick and easy

1 month(s) ago

Customer service is excellent

Customer service always polite

1 month(s) ago

Very helpfull

The whole team are extremely helpful and always willing to go the extra mile. Competitive pricing and good service. Thanks!

1 month(s) ago

Would definitely recommend

Staff are always friendly and happy to help. Easy system to gain access to room. Rooms feel secure with an alarm that is set when you enter your pin to leave. There are optional extras you can choose to pay for such as extended out of hours access etc depending on your needs. Staff are super friendly and the 2 lovely girls Jess and Tasha are super helpful

1 month(s) ago

Lovely staff and wonderful experience

Raaj was a quite a pleasant chap with a friendly demeanour. Cat was just lovely and made me a coffee. It was a wonderful experience from start to finish. Well done.

Russell Histon - 1 month(s) ago


I could not be more pleased with the service I received at McCarthy’s storage world the Staff on the phone were very friendly, and when I came to move my things out, Natasha and Jess went above and beyond to help me move my things out in a careful and quick manner. A true lifesaver! I will absolutely be recommending this brilliant service to others!

1 month(s) ago

Efficient, helpful and reliable. An excellent service in a convenient location.

4 month(s) ago

Fantastic Service

Fantastic service from initial contact to locking the unit. Really clean storage, plenty of useful wheels and trolleys for moving kit around. There’s even a shower if needed.

Si - 4 month(s) ago

Excellent professional service

Professional and helpful throughout. Good advice and clear information provided by friendly committed staff

Mrs Kathryn Pilling - 5 month(s) ago

Excellent service, really helpful staff who turned a trying day into something manageable. I have used McCarthy’s before, a long time ago, and would not hesitated to use them again.

5 month(s) ago

Excellent service

An excellent service for us at a difficult time. We needed a unit to store the household goods of a relative during the Covid outbreak. The reception staff were very helpful with the booking of the unit and in suggesting last minute help in moving the goods. All of our dealings with McCarthy's were met with quiet and pleasant efficiency. The unit was dry, clean and easy to access.

5 month(s) ago

Excellent helpful and friendly staff - will use them again

Very helpful in understanding needs and made changing lock up simple - always very friendly and helpful . Have also used their van hire - sane great service Refunds always prompt Used them before and will definitely use them again when the needs arise

Peter Allison - 6 month(s) ago

Friendly and efficient staff. Well organied, clean storage facilities.

Every member of staff always extremely helpful, patient and polite. Premises and storage units clean, well lit and easy to access.

Carol Mather - 6 month(s) ago

Would use again

Easy access, clean and dry. Well lit and secure. Would use again without doubt. All staff were friendly and helpful with questions and queries.

6 month(s) ago

100% Recommended - Taking the stress out of a stressful time!

McCarthy’s were absolutely second to none, from the word go. The level of communication from the date of my enquiry was just right. They helped select the right unit size, and facilitated the moving in process with a friendly smile. Even before we got to the UK. Moving at any time can be stressful, but Jess went the extra mile to ensure we were always happy and made our move in and move out stress free. For this, I am truly thankful and I can’t speak more highly of the service we received! 100% recommended! Thank you for all your help

Adam Briggs - 6 month(s) ago

Brilliant service

McCartheys were there to take much of the stress out of what was a very difficult time for myself and my family.All the staff were patient and understanding of our dilemma and did all they could to help. The storage facilities were safe and very secure with easy access . All in all a painless experience. Would highly recommend.

7 month(s) ago

Great Customer Service and Secure Facility

Really friendly and helpful customer service and explained everything clearly. Easy to reserve and new facility in York seems well secured and easy to access, with handy equipment to use (particularly with extended hours - at additional cost). Only minor comment for improvement during these times would be to have sanitise stations near the keypads as these are touch points for everyone using the facility.

7 month(s) ago

Highly Recommended

Really good service and nice units. Easy access, great location, nothing to fault

7 month(s) ago

Terrific, they, and especially Collette went more than an extra mile.

My wife asked why she couldn't award more the 5 stars.

Dominic Scoffield - 7 month(s) ago

First Class service

Collette and the team in York were extremely helpful and accommodating and helped to make the storage process very smooth and straightforward. I would definitely recommend McCarthy's.

7 month(s) ago

Nice Clean Building and very friendly staff

I walked in without an appointment as I work nights, Raj was busy with other stuff but he somehow managed to fit me in and got everything sorted form we in 20 mins.

Balraj Singh Uppal - 7 month(s) ago

I was very happy with the customer service of Colette and Charlotte

Yes I would buy from McCarthy’s again very good

Julie Anderson - 7 month(s) ago

I find them all very friendly and efficient

They assisted me with securing an additional lock up, advised me on a person to collect my goods from a designated flat and deliver to the correct lock up. they called me a taxi when I needed to return home

Judith Morgan - 7 month(s) ago

Five star team at McCarthy’s

First class service particularly from Kat and Joe who both went above and beyond my expectations. So easy to deal with and nothing was too much trouble even opening up early for me on the day I was leaving . Would definitely recommend and use McCarthy’s again .

Kathy Alderson - 7 month(s) ago

Excellent Storage Facility

I used the storage facility and found the process very easy when assisted by the friendly and helpful staff at the Leeds branch

Jill Farris - 7 month(s) ago

Helpful, efficient and a pleasure to deal with.

7 month(s) ago

I have always found McCarthy's very professional and the staff friendly and helpful.

Susan Howes - 7 month(s) ago

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    McCarthy's Storage World, Water Lane, York, YO30 6PQ