Over 50 years storing people treasured belongings

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Customer Reviews

Yorkshires favourite storage company

Average Customer Rating


Independent Service Rating based on 452 verified reviews.

Dan and Dan brilliant

Wonderful professional service The team are so helpful k

14 day(s) ago

Excellent customer service. All staff have been very helpful each time we visited the storage unit or spoke on the phone. We found the boxes, clothes rails and bed covers really useful when moving. Thank you very much.

14 day(s) ago

Fantastic service fantastic customer service amazing staff

15 day(s) ago

Very easy to set up the Unit. Very organised operation. Lovely people on the front desk !

Clyde williams - 17 day(s) ago

Great Customer Service and Facilities

Been with McCarthy's for about three years. Not cheap but they are very flexible and have always tried to give me the most economical size unit for my needs and I have moved three times to achieve this. The facilities are very good and always scrupulously clean and tidy. Very convenient and secure 24/7 access. I have dealt with at least four different members of staff and they have all been terrific - very helpful, efficient and friendly and make you feel valued as a customer. Can't fault them on service and facilities and would recommend them without hesitation.

Andrew Richards - 19 day(s) ago


Great service, very efficient process to getting a storage room. Staff very friendly. Would recommend.

John Tankard - 23 day(s) ago

my possessions were in good condition when I collected them

Your staff were excellent, help full and above all customer oriented, My unit clean dry and secure Many thanks Steve Rice

23 day(s) ago

Very clean and well organized staff

Displayed all offers and a simple but secure service, Plenty of parking spaces and easy access

Thomas Richardson - 1 month(s) ago

Very courteous and extremely helpful very very happy with complete experian

Very courteous and extremely helpful young ladies a stress less experiance from start to Finnish brill .

Steve - 1 month(s) ago

Particularly helpful with their advice in changing the storage unit that I had from larger to smaller. This significantly reduced my monthly cost and clear concise help was evident to the necessary contract admin changes involved.

Clive Dunn - 1 month(s) ago

Such an obliging team to talk to and very helpful. They have so many options for space we'd certainly use them again.

1 month(s) ago

Emily and a Colette have been fabulous, they have both gone above and beyond to ensure I have had all the information required, I wouldn’t have gone anywhere else.

Phillipa Hadley - 1 month(s) ago

Perfect - just what we needed.

Yes, everything works as promised - it is nice to use something which someone has thought through so carefully.

Martin Lamot - 1 month(s) ago

Great service and professional

Chris Taylor - 1 month(s) ago

Would recommend

Penny and Jess we're brilliant. Really helpful and it's so clean and bright. So easy to use storage. Would absolutely recommend.

Adele - 1 month(s) ago

5* company and staff!

Used the York branch and the staff were more than Helpful. Jess couldn't of done enough when ever i had an issue or a question about anything it was resolved/ answered straight away. Would 100% use this location again as its easy to find and use. Cost wise its great as well.

Matthew Downing - 1 month(s) ago

Very professional and secure service. Lovely friendly staff in York.

Excellent on every level!

2 month(s) ago

The key to peace of mind is security

Great secure facility. Maintained clean and tidy throughout. Three entrance security during out of hours. Alarm detection system is highly advanced. Locker linked to entrance password. All in all very reassuring with pleasant staff on hand to provide assistance if required.

2 month(s) ago

Definitely recommend.

Excellent service. Very understanding in my current situation. Found all the staff very friendly and professional. Would definitely recommend.

Neil Wilson - 2 month(s) ago

Amazing staff

All of the staff were lovely. I’m sorry I can’t remember their names. It was just so easy and not what I thought storage would be. Everything was so clean and tidy.

2 month(s) ago

Super easy

Penny and Jess were both amazing. Loved how clean and bright everything was. Super easy to use storage.

2 month(s) ago

Excellent Removal Service

McCarthy's recently provided home removal services for us. We had to change the removal date a couple of times but nothing was too much trouble. Deanna was very helpful in rearranging. On the day Dan and his team arrived on schedule and loaded up all our possessions very quickly. We had a long wait at the other end but the team remained in good humour then finally unloaded quickly and efficiently at the end of a very long day. Nothing was lost or broken in the move and I would recommend McCarthy's to anyone looking for a home removal service.

Richard Clapham - 3 month(s) ago

Dealt with my enquiry same date, very efficient, personable and a better storage solution than a nearby competitor that I have used recently

Matthew Carbutt - 3 month(s) ago

Professional and stress free experience.

Accommodated the dates for our move at relatively short notice. The virtual assessment of requirements was professionally undertaken and proved to be accurate for our needs in terms of cubic capacity as the move progressed. The pre move packing facility fir kitchen and fragile goods was excellent. Finally, the team that moved us were incredibly accommodating and reassuring throughout. Overall a stress free experience.

Peter - 3 month(s) ago

Moving made effortless

Excellent service all round from friendly face time quotation to exceptional customer services very friendly and helpful staff for over the phone contact easy billing with various ways to pay informative emails confirming time and date of removal . The removal men on the day were first class on time friendly followed all the safety guidelines in place everything was packed up professionally no damages were very quick and efficient couldn’t be more helpful. Would highly recommend for anyone who is in the presence of moving made for a less stressful day thank you to all the team involved at Mc Carthys can’t thank you enough

Derek Shires - 3 month(s) ago

Excellent service!

Lovely, polite, thoughtful and efficient team, led by Wayne. We're looking forward to the next move to Leeds.

Janice Light - 3 month(s) ago

Faultless in every way

We've used McCarthy's (both storage and removals) on 3 occasions now. This was our biggest move. I wouldn't bother going to anyone else for either storage or removal. They moved the contents of our large storage unit with no fuss whatsoever. We just gave them to code for the padlock. They emptied the unit and brought everything to our new place. We got a call to say they were 15 minutes away. They unpacked the van and put everything where we asked them to. Even though most of our stuff was in crates, they provided extra packing eg for mattresses, cushions and some bits that we'd rammed into the unit at the last minute. The lads were super friendly, efficient and helpful.They put down loads of matting to walk on. I think they were about an hour unpacking and that was it. Really, really nice fellas. The admin staff were just as great - super helpful, flexible about the move day, what was being moved, nothing was too much trouble. It cost £750 to move the contents of a large storage unit 150 miles. As a laugh, we'd got a quote from another company and it was 3 times as much. The storage facility is great - easily accessed, really flexible, secure, clean and dry. We had no problems whatsoever. Like I say, the third time we've used McCarthy's and they are faultless. If only every aspect of our move had been as easy as dealing with them. Thanks to Sarah (storage) and Cherise (moves) for all their help. And special thanks to Dane and his driver who moved our stuff. You were great.

3 month(s) ago


Excellent service, right from 1st contact through to completed house move. Took out the stress of moving. Really chuffed.

3 month(s) ago

Brilliant staff

4 month(s) ago

A professional and personal level of service

I was impressed with the personal attention to detail provided by Emily at the Harrogate branch. I wasn't sure about the size of unit I actually needed, but Emily explained everything and took me to the various units so that I could gain a better understanding of my needs. She spent a great deal of time with me and this worked as I'm really happy with the unit I have and the secure and convenient location within the storage facility. I feel confident that I can now run my start up distribution business hassle free! Everything was sorted in great detail and I'm very happy with the overall service provided. A big thanks to Emily and McCarthy's.

Graham - 4 month(s) ago

Excellent. Very helpful

Very helpful and understanding to various situations. Definitely would use there storage units again.

Neil Wilson - 4 month(s) ago

Fantastic customer service

Website was easy to use and informative. The staff were friendly and helpful. Fantastic customer service.

4 month(s) ago

Fanastic service.

4 month(s) ago

Very easy to decide on space we needed, by a guided tour of likely units. Was offered a price-match, which made the final offer attractively favourable when compared with other storage companies.

4 month(s) ago

Professional, helpful and highly recommended.

They were very professional, punctual, took excellent care of our possessions. The guys were friendly and polite, and worked extremely well whilst adhering to the Covid 19 rules and regulations. I would recommend McCarthy's to anyone as they made our move as stress free as possible, and you were kept in the loop throughout. From the initial telephone enquiry, right the way through to unloading the final piece of furniture.

David Bush - 4 month(s) ago

So far I think your service and staff have been brilliant. I love how simple and clean the units are.

4 month(s) ago

Great staff and good value for money

The staff were great and the storage room was really clean. The price was less than I expected too which is always a good thing .

Richard May - 4 month(s) ago

Fantastic customer service

Emily and Collette were absolutely fantastic. They were really friendly and made sure that I had everything that I needed on the day. The whole set up was really simple and straight forward and never having used storage before, I would highly recommend this to anyone.

4 month(s) ago

Fantastic Service - Highly Recommended

Fantastic service throughout. Timely and realistic quote; calm and efficient help through the process - no query or question was too much trouble. The moving crew were fabulous throughout; packing service highly recommended as it took the strain out leaving the old property. Cannot praise McCarthy's highly enough!

Anne and Glenn Robertson - 4 month(s) ago

The best Removal Company I have ever used 100% trustworthy

Tony was amazing he gave me such a lot of trust that my very expensive piano and painting would be extremely looked after and they were, the lovely lady on the phone who I booked through and the three removal guys, were absolutely professional amazing respectable and I was aware that they were constantly using hand gel et cetera. There is nothing missing and nothing damaged and I had about 200 boxes a lot of precious China crystal et cetera. I would 100% recommend this company after having around about seven different Removal Company quotes this was slightly more expensive, but worth every single penny as the saying goes, you get what you pay for This company went the extra mile for sure. If there is anyone with a disability who is reading this who is looking for a company you can trust, I would highly recommend these people

4 month(s) ago

I had a lovely and easy experience. The staff were very friendly, in particular Emily and Collette. Both were extremely helpful and made the whole experience stress free. I would highly recommend this service!

5 month(s) ago

Great service at McCarthy’s

I’ve been using McCarthy’s for a long time now, and am more than happy with my storage unit. The units are very accessible and always clean and tidy. The helpful staff are always on hand if you need any assistance. Wendi in particular has been a pleasure to deal with and extremely efficient.

Alistair Black - 6 month(s) ago


Their service was above and beyond as Wendi and her husband drove to the York site on Sunday afternoon to accommodated my son with his storage room as we were traveling from Glasgow to South Wales via York to drop off his belongings for university.

Menna Lewis - 6 month(s) ago

Professional, friendly and thorough

We had the packing and moving service, they were very professional, polite and did a great job. They didn't just put everything in the boxes they held back things like filler or legal documents in case we might need them. There was also a delay in getting into the new house and they were very patient and didn't complain. Made things a huge amount less stressful for us. I would highly recommend.

6 month(s) ago

100% recommended.

excellent service. very quick and easy to arrange. team at the property were very willing and able to do whatever was necessary to get the job done including some very heavy lifting on a very hot day. would definitely recommend.

Simon Rix - 7 month(s) ago


Popped in as we do the weekly shop next door at Aldi's - very impressed by the whole set up the building and layout especially - its brand new! Took away a quote for a storage space, will definitely use them in the near future the location is great and the costs lower than we thought win/win for us.

Peter Davidson - 7 month(s) ago

Jess was so lovely and made sure that I understood everything

I haven’t had to use storage before so I wasn’t quite sure what to expect but Jess just made everything really easy. It’s just really nice to get someone who takes the time to explain everything.

Kay Derby - 7 month(s) ago

Highly Recommend

Used McCarthys for removals and self storage over the past 5 years plus just used them again - very happy with everything and everyone from start to finish as always - good to support a local Yorkshire firm!

Suzanne Tipp - 7 month(s) ago

Exceptional,very professional in all aspects.highly recommended

Excellent,and professional from start to finish.definately recommend

Susan Mistry - 8 month(s) ago

A great service all round

A very friendly and efficient service. We were desperately in need of a storage unit and a 'man and van' to help us clear the house of a relative who had recently died. We could not have asked for better support. The unit was booked, and the storage staff directed us to the removals reception who promptly found an available van. The removal men and van were also great. Would recommend to anyone and everyone.

8 month(s) ago

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