Over 50 years storing people treasured belongings

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Customer Reviews

Yorkshires favourite storage company

Average Customer Rating


Independent Service Rating based on 436 verified reviews.

5* company and staff!

Used the York branch and the staff were more than Helpful. Jess couldn't of done enough when ever i had an issue or a question about anything it was resolved/ answered straight away. Would 100% use this location again as its easy to find and use. Cost wise its great as well.

Matthew Downing - 2 day(s) ago

Very professional and secure service. Lovely friendly staff in York.

Excellent on every level!

5 day(s) ago

The key to peace of mind is security

Great secure facility. Maintained clean and tidy throughout. Three entrance security during out of hours. Alarm detection system is highly advanced. Locker linked to entrance password. All in all very reassuring with pleasant staff on hand to provide assistance if required.

6 day(s) ago

Definitely recommend.

Excellent service. Very understanding in my current situation. Found all the staff very friendly and professional. Would definitely recommend.

Neil Wilson - 6 day(s) ago

Amazing staff

All of the staff were lovely. I’m sorry I can’t remember their names. It was just so easy and not what I thought storage would be. Everything was so clean and tidy.

9 day(s) ago

Super easy

Penny and Jess were both amazing. Loved how clean and bright everything was. Super easy to use storage.

9 day(s) ago

Excellent Removal Service

McCarthy's recently provided home removal services for us. We had to change the removal date a couple of times but nothing was too much trouble. Deanna was very helpful in rearranging. On the day Dan and his team arrived on schedule and loaded up all our possessions very quickly. We had a long wait at the other end but the team remained in good humour then finally unloaded quickly and efficiently at the end of a very long day. Nothing was lost or broken in the move and I would recommend McCarthy's to anyone looking for a home removal service.

Richard Clapham - 1 month(s) ago

Dealt with my enquiry same date, very efficient, personable and a better storage solution than a nearby competitor that I have used recently

Matthew Carbutt - 1 month(s) ago

Professional and stress free experience.

Accommodated the dates for our move at relatively short notice. The virtual assessment of requirements was professionally undertaken and proved to be accurate for our needs in terms of cubic capacity as the move progressed. The pre move packing facility fir kitchen and fragile goods was excellent. Finally, the team that moved us were incredibly accommodating and reassuring throughout. Overall a stress free experience.

Peter - 2 month(s) ago

Moving made effortless

Excellent service all round from friendly face time quotation to exceptional customer services very friendly and helpful staff for over the phone contact easy billing with various ways to pay informative emails confirming time and date of removal . The removal men on the day were first class on time friendly followed all the safety guidelines in place everything was packed up professionally no damages were very quick and efficient couldn’t be more helpful. Would highly recommend for anyone who is in the presence of moving made for a less stressful day thank you to all the team involved at Mc Carthys can’t thank you enough

Derek Shires - 2 month(s) ago

Excellent service!

Lovely, polite, thoughtful and efficient team, led by Wayne. We're looking forward to the next move to Leeds.

Janice Light - 2 month(s) ago

Faultless in every way

We've used McCarthy's (both storage and removals) on 3 occasions now. This was our biggest move. I wouldn't bother going to anyone else for either storage or removal. They moved the contents of our large storage unit with no fuss whatsoever. We just gave them to code for the padlock. They emptied the unit and brought everything to our new place. We got a call to say they were 15 minutes away. They unpacked the van and put everything where we asked them to. Even though most of our stuff was in crates, they provided extra packing eg for mattresses, cushions and some bits that we'd rammed into the unit at the last minute. The lads were super friendly, efficient and helpful.They put down loads of matting to walk on. I think they were about an hour unpacking and that was it. Really, really nice fellas. The admin staff were just as great - super helpful, flexible about the move day, what was being moved, nothing was too much trouble. It cost £750 to move the contents of a large storage unit 150 miles. As a laugh, we'd got a quote from another company and it was 3 times as much. The storage facility is great - easily accessed, really flexible, secure, clean and dry. We had no problems whatsoever. Like I say, the third time we've used McCarthy's and they are faultless. If only every aspect of our move had been as easy as dealing with them. Thanks to Sarah (storage) and Cherise (moves) for all their help. And special thanks to Dane and his driver who moved our stuff. You were great.

2 month(s) ago


Excellent service, right from 1st contact through to completed house move. Took out the stress of moving. Really chuffed.

2 month(s) ago

Brilliant staff

2 month(s) ago

A professional and personal level of service

I was impressed with the personal attention to detail provided by Emily at the Harrogate branch. I wasn't sure about the size of unit I actually needed, but Emily explained everything and took me to the various units so that I could gain a better understanding of my needs. She spent a great deal of time with me and this worked as I'm really happy with the unit I have and the secure and convenient location within the storage facility. I feel confident that I can now run my start up distribution business hassle free! Everything was sorted in great detail and I'm very happy with the overall service provided. A big thanks to Emily and McCarthy's.

Graham - 2 month(s) ago

Excellent. Very helpful

Very helpful and understanding to various situations. Definitely would use there storage units again.

Neil Wilson - 2 month(s) ago

Fantastic customer service

Website was easy to use and informative. The staff were friendly and helpful. Fantastic customer service.

2 month(s) ago

Fanastic service.

2 month(s) ago

Very easy to decide on space we needed, by a guided tour of likely units. Was offered a price-match, which made the final offer attractively favourable when compared with other storage companies.

2 month(s) ago

Professional, helpful and highly recommended.

They were very professional, punctual, took excellent care of our possessions. The guys were friendly and polite, and worked extremely well whilst adhering to the Covid 19 rules and regulations. I would recommend McCarthy's to anyone as they made our move as stress free as possible, and you were kept in the loop throughout. From the initial telephone enquiry, right the way through to unloading the final piece of furniture.

David Bush - 2 month(s) ago

So far I think your service and staff have been brilliant. I love how simple and clean the units are.

2 month(s) ago

Great staff and good value for money

The staff were great and the storage room was really clean. The price was less than I expected too which is always a good thing .

Richard May - 2 month(s) ago

Fantastic customer service

Emily and Collette were absolutely fantastic. They were really friendly and made sure that I had everything that I needed on the day. The whole set up was really simple and straight forward and never having used storage before, I would highly recommend this to anyone.

2 month(s) ago

Fantastic Service - Highly Recommended

Fantastic service throughout. Timely and realistic quote; calm and efficient help through the process - no query or question was too much trouble. The moving crew were fabulous throughout; packing service highly recommended as it took the strain out leaving the old property. Cannot praise McCarthy's highly enough!

Anne and Glenn Robertson - 3 month(s) ago

The best Removal Company I have ever used 100% trustworthy

Tony was amazing he gave me such a lot of trust that my very expensive piano and painting would be extremely looked after and they were, the lovely lady on the phone who I booked through and the three removal guys, were absolutely professional amazing respectable and I was aware that they were constantly using hand gel et cetera. There is nothing missing and nothing damaged and I had about 200 boxes a lot of precious China crystal et cetera. I would 100% recommend this company after having around about seven different Removal Company quotes this was slightly more expensive, but worth every single penny as the saying goes, you get what you pay for This company went the extra mile for sure. If there is anyone with a disability who is reading this who is looking for a company you can trust, I would highly recommend these people

3 month(s) ago

I had a lovely and easy experience. The staff were very friendly, in particular Emily and Collette. Both were extremely helpful and made the whole experience stress free. I would highly recommend this service!

3 month(s) ago

Great service at McCarthy’s

I’ve been using McCarthy’s for a long time now, and am more than happy with my storage unit. The units are very accessible and always clean and tidy. The helpful staff are always on hand if you need any assistance. Wendi in particular has been a pleasure to deal with and extremely efficient.

Alistair Black - 4 month(s) ago


Their service was above and beyond as Wendi and her husband drove to the York site on Sunday afternoon to accommodated my son with his storage room as we were traveling from Glasgow to South Wales via York to drop off his belongings for university.

Menna Lewis - 5 month(s) ago

Professional, friendly and thorough

We had the packing and moving service, they were very professional, polite and did a great job. They didn't just put everything in the boxes they held back things like filler or legal documents in case we might need them. There was also a delay in getting into the new house and they were very patient and didn't complain. Made things a huge amount less stressful for us. I would highly recommend.

5 month(s) ago

100% recommended.

excellent service. very quick and easy to arrange. team at the property were very willing and able to do whatever was necessary to get the job done including some very heavy lifting on a very hot day. would definitely recommend.

Simon Rix - 5 month(s) ago


Popped in as we do the weekly shop next door at Aldi's - very impressed by the whole set up the building and layout especially - its brand new! Took away a quote for a storage space, will definitely use them in the near future the location is great and the costs lower than we thought win/win for us.

Peter Davidson - 6 month(s) ago

Jess was so lovely and made sure that I understood everything

I haven’t had to use storage before so I wasn’t quite sure what to expect but Jess just made everything really easy. It’s just really nice to get someone who takes the time to explain everything.

Kay Derby - 6 month(s) ago

Highly Recommend

Used McCarthys for removals and self storage over the past 5 years plus just used them again - very happy with everything and everyone from start to finish as always - good to support a local Yorkshire firm!

Suzanne Tipp - 6 month(s) ago

Exceptional,very professional in all aspects.highly recommended

Excellent,and professional from start to finish.definately recommend

Susan Mistry - 7 month(s) ago

A great service all round

A very friendly and efficient service. We were desperately in need of a storage unit and a 'man and van' to help us clear the house of a relative who had recently died. We could not have asked for better support. The unit was booked, and the storage staff directed us to the removals reception who promptly found an available van. The removal men and van were also great. Would recommend to anyone and everyone.

7 month(s) ago

Friendly helpful staff, good location and secure premisis

Bill Adcook - 9 month(s) ago

Pleasant, very helpful and always available. Couldn’t have asked for more!

10 month(s) ago

Excellent staff

McCarthys was reasonably priced and easy to access storage. We recently moved house and used a storage container in the Harrogate centre. The staff and in particular Tina were very helpful and happy to help. Very pleased with the service and a big thank you to Tina.

Louise - 11 month(s) ago

Efficient and friendly service.

Punctual and really efficient, friendly service received. Would definitely recommend them.

11 month(s) ago

Self storage

Have used self storage for some while now and our needs for the room size had changed, (needed smaller room). popped in to discuss and within 15 minutes a smaller room had been located and allocated. Completed the actual move the following week. Staff very helpful, knowledgeable and friendly.

12 month(s) ago

From the first phone call the service was excellent I obtained all the information I needed and pretty much made my decision there and then that I going to use them to store my belongings. Upon signing up, Tina was amazing. Nothing was too much trouble for her, she showed me around different units so I could size them up before deciding which one I would need. She was so friendly and helpful and even gave me a direct contact number should have anything happened when I was at my unit. I would definitely recommend using McCarthys again as their team are friendly and professional and the prices were the best in the area!

12 month(s) ago

Brilliant service & great price - so convenient when moving house

Brilliant, professional and very friendly service. Flexible in terms of unit size and length of storage. Wendi & Santa deserve a special welcome!!!

Simon Hunter - 1 year(s) ago

Professional and very good service. Nothing to much trouble. Would recommend.

1 year(s) ago

Clean modern site, friendly assistance

Friendly assistance from all staff, explaining the business and showing options of storage, including during my mid term consideration to swap units All of the Harrogate site was clean and modern, with easy access and parking Trolleys all worked but just need a hint of patience getting them around a right angle corner 24/7 access really useful Well done and thank you

1 year(s) ago

Very professional

Very helpfull staff. They moved me into storage, and moved me back out. It took all the stress of moving house away.

1 year(s) ago

Efficient and very helpful staff and good value for money service

We used Mc Carthy's for a 2 stage move from Leeds into their storage facility and then from storage to the Lake District over a 3 month period Jul- Sept 2019 .The company were very responsive in providing a competitive quote and helpful in resolving our queries. We also used the firm to pack up our Leeds house which was well worth the money. Our removal team ( Wayne ,Daniel, Gareth and Jordan) were very efficient and extremely helpful throughout the process.

1 year(s) ago


Very very reasonable rates, impeccable storage units, lovely, courteous and prompt service. Would absolutely use them again and recommend them.

1 year(s) ago

polite, flexible and helped me save money aswell! will use again!

Alisha Ali - 1 year(s) ago

Very professional but friendly and very helpful

From initial enquiry to securing a unit and then handing back once finished with I could not fault the local team and in particular Wendy for all her help and advice. Would definitely recommend to anyone needing storage facilities. This was the Wakefield branch

Jean McIlroy - 1 year(s) ago

Clean, secure and stotage made simple

Friendly helpful staff that made it easy for us to store our goods at their Harrogate premises. The facilities were very clean and secure and we had easy access at all times.

Herbie Wisniewski - 1 year(s) ago

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    McCarthy's Storage World, Water Lane, York, YO30 6PQ